Frequently Asked Questions

Everything you need to know about your Monique Lhuillier experience.

How long does it take for my order to ship?

Ready-to-wear items typically ship within 2-3 business days. For bridal and custom evening wear, please refer to the specific lead times listed on the product page or contact our concierge.

What is your return policy?

We accept returns on unworn, unwashed, and unaltered ready-to-wear merchandise within 14 days of delivery. Please note that bridal gowns and custom-made pieces are final sale.

Do you offer international shipping?

Yes, Monique Lhuillier ships to most countries worldwide. Shipping costs and duties are calculated at checkout based on your specific location.

How can I ensure I am ordering the correct size?

We provide a detailed size guide on every product page. If you are between sizes or need specific measurements for a gown, our stylists are available via live chat to assist you.

Can I book an appointment at a boutique?

Absolutely. You can schedule a private consultation at our flagship boutiques in New York, Los Angeles, or South Coast Plaza directly through our 'Boutiques' page.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.